Email us

support@canfieldmagic.com reaches a person. Write about anything: a game misbehaving, a question about a plan, a privacy request, or an idea you would like to see built.

We aim to reply within two business days. Telling us what device and browser you were using makes a bug far faster to fix.

From inside the app

There is a help button on every screen. It answers the common questions straight away, and it has tabs for reporting a bug or requesting a feature that send the report to us with the details of what you were doing already filled in.

That is the quickest way to report something broken, because we get the context automatically.

Billing and plans

Your Account page shows the plan you are on and links to the billing portal, where you can update your payment method or cancel a recurring plan yourself.

If a purchase did not go through, or a paid tool is not doing what the plan said it would, email support@canfieldmagic.com and we will fix it or refund you.

Privacy requests

To get a copy of your data, correct it, or have it deleted, email support@canfieldmagic.com with the address on your account. We do not charge for this and we will not make it difficult.

You can also close your account yourself at any time, which deletes the content stored under it.

Reporting a security problem

If you find a weakness in the site, email support@canfieldmagic.com rather than posting it publicly, and give us a reasonable chance to fix it. We will not take legal action against anyone who reports a genuine issue in good faith.